Question 1

Help, I’ve got a plumbing emergency!

Accepted Answer

What should you do when you locate a plumbing calamity? Safety first! If you find water anywhere near electrical outlets or appliances, the very first thing is to switch off the electricity at the power panel. Then, try to minimise any more leaking or flooding.

Question 2

Help, I do not know where the main water shutoff valve is!

Accepted Answer

You may have been shown the main valve as the stopcock, isolating valve or toby. This is normally positioned on the property perimeter near the road, usually under a blue or black plastic cover.

Question 3

Can I use a chemical drain cleaner?

Accepted Answer

If you have a plunger, it's worth trying to remove the blockage yourself. We recommend a plunger with a long handle, especially for the toilet, so you can stand back out of the splash zone. Chemicals are not recommended as they rarely do a good job and can damage your pipes.

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