Question 1

I've got a plumbing emergency, what do I do?

Accepted Answer

What should you do when you discover a plumbing disaster? Safety first! If there is water anywhere close to electrical outlets or appliances, the very first thing is to turn off the power at the switchboard. Then, try to minimise any further leaking or flooding.

Question 2

Help, I don’t know where the main water shutoff valve is!

Accepted Answer

The primary shutoff valve is usually positioned on the boundary near the road, under a blue or black cover. You may know it as the toby, stopcock or isolated valve. Shutting this off can protect your property from increasing leaks or damage to the hot water cylinder.

Question 3

I have a plunger, can I fix it myself?

Accepted Answer

If you have a plunger handy you can attempt to clear the clog in your sink, shower or toilet. If it won't clear, please don't use chemicals as they seldom do the job properly and the chemicals can damage the pipes.

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